Security Alert: New Text & Email Scams Ask for Private Info

Security AlertCitywide Banks has learned a fraudulent text is being sent to customers of multiple local & national banks claiming there is an issue with their debit card.  This latest texting scam instructs customers to call a phone number.  When dialed, callers are prompted to input their 16-digit card number and other private information.  This is a phishing scam aimed to get financial account information. 

Customers are urged not to respond to this and other unsolicited requests for personal and financial account information.  Instead, customers should contact their designated Citywide Banks representative or visit their nearest branch to verify the validity of any such request.  Citywide Banks will not ask for personal account information through a text or email message.  Also, it’s recommended that customers never include confidential information in any email or text message.

FDIC Alerts Consumers to Watch for Emails Claiming to be from the FDIC
The Federal Deposit Insurance Corporation (FDIC) regularly receives reports of fraudulent e-mail and texts that have the appearance of being sent from the FDIC. The latest is an e-mail that appears to be sent from a “ Alert Service []” e-mail address and has a subject line that reads: “SA-28-2011: Counterfeit Cashier’s Checks Alert.”  Most of these communications include a link to another website or an attachment that automatically loads malware onto the user’s computer.

Consumers should be aware that these fraudulent e-mails may be modified over time with other subject lines, sender names, and narratives. The FDIC does not directly contact consumers, nor does the FDIC request bank customers to install software upgrades.

Information about counterfeit items, cyber-fraud incidents, and other fraudulent activity may be forwarded to the FDIC’s Cyber-Fraud and Financial Crimes Section, 3501 North Fairfax Drive, CH-11034, Arlington, Virginia 22226, or transmitted electronically to

FDIC Special Alerts may be accessed from the FDIC’s website at  General tips on helping prevent identity theft and information security fraud is available on Citywide Banks website and this blog website.

2 comments to Security Alert: New Text & Email Scams Ask for Private Info

  • Sharon Wilson

    Would it be possible to get a copy of the Oct 19 Fraud Alert in a PDF file to send to our Neighborhood Watch group? This would be timely as at the last meeting we had a presentation from Mr. Mason Finks with the Arapahoe District Attorney’s office on security of personal information financial fraud.

  • Hello Sharon:
    Thank you for your interest in the Fraud Alert. We will send you a pdf to your email.

    -Citywide Banks Denver Business Blog