HEARTBLEED Bug Alert Offers Another Reminder to Stay Vigilant against Fraud

Security AlertCitywide Banks continues to investigate and review all of its security systems. However, following an initial review, there is no indication of any security breach or specific vulnerability on its banking websites and network related to the Heartbleed bug. The bank does encourage customers to continue to take normal precautions by changing passwords frequently, monitoring financial transactions daily, securing confidential information, using virus protection products, avoiding suspect websites, and ignoring/deleting any emails from unknown entities.

The Heartbleed bug is an encryption flaw that may potentially have impacted thousands of websites using Open SSL, a primary security protocol for sites that require user log-in. Impacted sites include Facebook, Twitter, Google, Yahoo, Youtube, and many others.  A list of the updated status of the internet’s top 100 sites can be found on CNET.  While most affected websites have installed security patches, users are being encouraged to change passwords as a precaution. Again, Citywide Banks’ online banking website has not been impacted by the Heartbleed bug.

Citywide Banks automatically employs an evolving array of security measures to prevent unauthorized access to our network and customer accounts. Among other steps, Citywide uses an automated monitoring system to flag suspicious transaction activity, multi-factor user login authentication, and advanced encryption methods to securely transmit data.


  • Citywide Banks will NOT ask you for personal account information or your Social Security number through a phone call, email, text, online form, or social media.
  • Any email claiming to be from Citywide Banks requesting personal information such as Social Security number, online IDs, or passwords, should not be trusted or opened.
  • Citywide Banks will always post a message on our OnlineOption online banking home page (the page you see after you log into your account) alerting customers 48 hours prior to scheduled maintenance.
  • You should always contact your designated Citywide Banks representative, your nearest branch, or Citywide Banks Customer Service at 303-365-3650, to verify the validity of any event or information request.

If you suspect any fraudulent transactions, please immediately report it to your Citywide Banks account representative or by contacting Customer Service at 303-365-3650.


  • Monitor your personal and business financial accounts frequently for suspicious transaction and immediately report any suspicious transaction to the financial institution
  • Your phone’s caller-ID can be manipulated to misrepresent the source of a call – Be wary of any request for personal account information
  • Keep anti-virus software updated
  • Be wary of unknown emails – Don’t open attachments or click on links
  • Do not share account log-in information
  • Encrypt your wireless network
  • Password-protect your mobile phone
  • Be wary of “urgent” emails requesting you to input log-in information or other private information. Contact your account provider directly through known contacts to confirm the request is legitimate.
  • For businesses, develop an employee internet and social media use policy; It’s also helpful to utilize web filtering software to protect employee internet use;
  • For businesses, implement dual controls for managing finances, especially wire transfers from your banking account (one person inputs, another one approves)

Please contact your Citywide Banks representative for any questions about your account. For more tips on information security, including protecting your mobile phone use, visit the Information Security & Privacy section on www.CitywideBanks.com.

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