SECURITY REMINDER – Protecting You & Your Business from Fraud

Security AlertThe IRS recently released new information about a tax-fraud phone scam where callers misrepresent themselves as IRS representatives and try to get social security account numbers and other personal information.  Their goal is to steal your tax refund. It’s just the latest reminder for individuals and businesses to remain on guard against fraudsters and cybercriminals. So, we thought it would be a good time to review some simple reminders to help protect your financial account information.


  • Citywide Banks will NOT ask you for personal account information or your Social Security number through a phone call, email, text, online form, or social media.
  • Any email claiming to be from Citywide Banks requesting personal information such as Social Security number, online IDs, or passwords, should not be trusted or opened.
  • Citywide Banks will always post a message on our OnlineOption online banking home page (the page you see after you log into your account) alerting customers 48 hours prior to scheduled maintenance.
  • You should always contact your designated Citywide Banks representative, your nearest branch, or Citywide Banks Customer Service at 303-365-3650, to verify the validity of any event or information request.

If you suspect any fraudulent transactions, please immediately report it to your Citywide Banks account representative or by contacting Customer Service at 303-365-3650.


  • Monitor your personal and business financial accounts frequently for suspicious transaction and immediately report any suspicious transaction to the financial institution
  • Your phone’s caller-ID can be manipulated to misrepresent the source of a call – Be wary of any request for personal account information
  • Keep anti-virus software updated
  • Be wary of unknown emails – Don’t open attachments or click on links
  • Do not share account log-in information
  • Encrypt your wireless network
  • Password-protect your mobile phone
  • Be wary of “urgent” emails requesting you to input log-in information or other private information. Contact your account provider directly through known contacts to confirm the request is legitimate.
  • For businesses, develop an employee internet and social media use policy; It’s also helpful to utilize web filtering software to protect employee internet use;
  • For businesses, implement dual controls for managing finances, especially wire transfers from your banking account (one person inputs, another one approves)

Please contact your Citywide Banks representative for any questions about your account. For more tips on information security, including protecting your mobile phone use, visit the Information Security & Privacy section on

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